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Duration: The replacement policy provides you with a generous window of 7 days from the date of delivery to request a replacement for eligible products.
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Eligibility: The policy covers products that are damaged, defective, or not as described. It also applies to situations where you receive the wrong product or if the product is missing essential components.
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Easy Process: Initiating a replacement request is straightforward. Simply contact our customer support team within the specified time frame and provide the necessary details, such as the order number, product information, and the reason for replacement.
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Verification: Our customer support team will review your request and verify the eligibility of the product for replacement. They may ask for additional information or evidence, such as photographs or videos, to assess the issue.
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Replacement Options: Once your replacement request is approved, you will be provided with suitable options. Depending on the availability of the product, you may choose to receive a replacement item of the same model, a different model (subject to price adjustments), or a refund if the exact item is not available.
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Return and Exchange: In most cases, we will arrange for the return of the original product before providing the replacement. However, in certain situations, such as with small or low-value items, you may be allowed to keep the original product.
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Conditions and Exclusions: The replacement policy does not cover damage caused by mishandling, improper usage, or unauthorized repairs. Additionally, some products, such as perishable goods, personalized items, or software, may not be eligible for replacement.
